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Refund Policy

At Moe's Group, we uphold certain standards regarding refunds. We only consider refunds under the following exceptional circumstances:

a. Product/Service Defect: If you receive a product or service that is severely defective and unusable, you may be eligible for a refund. Defects must be reported within 24 hours of receiving the product or service.

b. Non-Delivery: In the event that you have not received the product or service you purchased from Moe's Group within a reasonable time frame and can provide concrete evidence of non-delivery, you may be eligible for a refund.

2. Non-Refundable Items

Under this policy, the following items or services are categorically non-refundable:

a. Personalized or Customized Products/Services: Products or services that have been personalized or customized according to your specifications are non-refundable, except defective products.

b. Downloadable Digital Products: Downloadable digital products, including e-books or software, are non-refundable once downloaded, regardless of defects.

c. Services Rendered: Any services that have been partially or fully rendered are non-refundable.

3. Refund Request Process

To request a refund under this strict policy, you must adhere to these steps:

a. Contact Us: Contact our customer support team at to request a refund. Provide your order details, including the product or service purchased and clear evidence supporting your refund request.

b. Verification: We will conduct a thorough review of your request, and additional documentation or evidence may be required for verification.

c. Refund Processing: If, against all odds, your request is approved, refunds will be processed within 20 days, using the same payment method used for the original purchase.

4. Refunds for Approved Cases Only

Under this policy, refunds will only be granted in cases where there is indisputable evidence of product/service defect or non-delivery. All other requests will be automatically denied.


5. Contact Us

If you have any questions or require assistance with a refund request, please contact our customer support at:


Moes Group, Inc.

6. Changes to This Refund Policy

Moe's Group reserves the right to update this Refund Policy as needed. We will notify you of any significant changes through prominent notices on our website or by other means.

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